Start by providing evidence of your internet speeds – it's a good idea to keep a diary of interruptions and to regularly use the speed checker tool to build up a true picture of your service. We suggest calling your internet service provider (ISP) as a first step to see what it can do. However, if you've done everything you can to speed up your connection and you're still getting a lower speed than you were promised, your broadband provider may be in breach of contract. If your speeds are significantly less than you expected, there are steps you can take to improve things – get started by checking our advice on Speed up slow broadband. Tech tips you can trust – get our free Tech newsletter for advice, news, deals and stuff the manuals don’t tell you What you can do if your broadband speeds are slow The results also only show the speeds you're getting on the device you're using for the test – the speed your provider is delivering to your home may be higher, especially if you're performing the test wirelessly at some distance from your router. To build an accurate picture, we would suggest you run several tests during a single week, in peak use time (between 8pm and 10pm) and during off-peak times. ![]() However, if you use your broadband connection for video calls or online gaming, keep an eye on the upload rate, too, as it's essential for both. The upload speed shows the rate that data is transferred from your device to the internet – how quick it is to upload a photo or document to an email, for example.ĭownload speeds are usually of more interest, as most tasks require you to download information, for example searching online for information.The download speed shows the rate at which data is transferred from the internet to your device – how quick it is to access a newspaper article online or stream music, for example.This is needed for applications where timing is everything, such as interactive video games. More responsive connections are those with a low number of ms (meaning they take less time to respond). Response time is measured in milliseconds (ms) and shows how quickly you get a response after you've sent out a request.The tool measures the response time – also known as latency – of your broadband connection, as well as your download and upload speeds. Running the test via a ethernet cable and via wifi will help you troubleshoot where the slow speeds are being caused.īefore you run a speed test on either your phone or computer, you also want to make sure that all background applications are closed so that you can use all of the available bandwidth.What do the broadband speed test results show? ![]() We recommend using a CAT6 or higher Ethernet cable and you should also take a look at reviews before you buy to make sure it isn’t a fake. ![]() However, if you notice that the speeds are slower via Ethernet than they usually are over Wi-Fi, you should swap out your old Ethernet cable for a new one. Desktop users won’t have any problems with this but laptop users might need an adapter with an Ethernet port. Avoid having any obstructions between you and the router.įor anyone testing their internet speed using a laptop or desktop, you’re going to want to use an ethernet chord to connect your computer directly to the router. If you’re using an app on your phone, you want to make sure that your wifi is set to use the 5Ghz frequency (if your router supports it) and that the device you choose to run the test on is right next to the wifi router. This means making sure that nobody else is using the internet at that particular moment since someone streaming video downstairs or browsing the web in the kitchen will affect the test. Before running a speed test, you should ensure that your network environment is clean.
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